Frequently Asked Questions
Q
Can you offer overseas technical support?
Yes. We can send engineers to your company to set up the machine and train your workers if needed.
Q
What about your wrapping machine price?
We always prioritize quality as the life of our factory. Based on top-tier quality standards, you are assured to get a reasonable and satisfying price.
Q
Can you send me the video to show how the machine works?
Certainly, we have created demonstration videos for every machine model.
Q
What about your installation service and sales service for the wrapping machine?
- The guarantee is 1 year. We supply spare parts and can send engineers to your facility if required, offering 24/7 technical service support.
- Technical manuals and operational videos are prepared to make installation and operation straightforward.
- Worker training is available in our facility, on-site, or through remote video support.
Q
What are the main products?
The main product line includes wrapping machines (pallet wrapping machines, airport luggage wrapping machines, reel stretch wrapping machines, horizontal ring stretch wrapping machines, rotary-arm pallet wrapping machines), strapping machines, carton erectors, carton sealers, conveyors, and complete packaging systems.
Q
Are you a manufacturer or trading company?
We are a professional manufacturer of packaging machinery with over 19 years of experience. We offer complete post-installation service and online technical support.